If your order hasn’t been shipped yet, contact us as soon as possible. We’ll do our best to accommodate changes or cancellations.

We accept major credit/debit cards, PayPal, and other secure payment options shown at checkout.

Orders are processed within 1–3 business days after payment is received. Once shipped, you will receive a confirmation email with tracking details.

Delivery times vary slightly by country. On average:

• Netherlands, Belgium, Germany: 1–3 business days
• France, Austria, Luxembourg: 2–4 business days
• Spain, Portugal, Italy: 3–5 business days

Please note: delays may occur during holidays or due to courier issues.

We currently ship to the following countries:
Netherlands, Belgium, France, Spain, Portugal, Germany, Luxembourg, Austria, and Italy.

We offer a 14-day return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

Return shipping is paid by the customer. We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

Email us at support@byyousi.com with your order number and reason for return. We’ll provide return instructions.

We do not offer direct exchanges. If you’d like a different size or color, please return your item for a refund and place a new order for the desired item.

We’re happy to help!

Email us at support@byyousi.com or visit our Contact page.